Return policy

If you have any questions about your order, please contact us at ana@anapopovicshoes.com

• We offer a 14 day return policy.
• Please contact us at ana@anapopovicshoes.com for initiating a return process.
• Please note that damaged or worn shoes will not be accepted and the money will not be refunded.
• Please note returns must be postmarked within 7 days of receipt of your return authorization email.

• Please contact us at ana@anapopovicshoes.com for initiating a return process.
• Please note that damaged or worn shoes will not be accepted and the money will not be refunded.
• Please note that return shipping expenses are covered by customers.

• We try our best to help you choose the right shoe size, but if, once you have received your pair, it isn’t a perfect fit, you are free to contact us at ana@anapopovicshoes.com and arrange an exchange for a pair in another size. This option is available for two weeks upon package delivery for orders in Serbia and former Yugoslavian republics. For Europe and US orders exchange isn’t available.

• Please note that worn or damaged shoes won’t be accepted.
• Package must include both shoes and the original shoebox in its original condition.
• Returning shoes in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.
• Please note returns must be postmarked within 7 days of receipt of your return authorization email.

• We kindly ask that you allow 7-10 business days from the time we receive your package for returns to be processed.
• Your refund will be credited to the original purchaser’s card.